Good questions
Everything parents ask us most — shipping, returns, cleaning, and what actually fits inside.
How do I clean it?
Day to day, it couldn't be simpler: pop it in the top rack of the dishwasher and it comes out good as new. For beach sand, melted snacks, and other big adventures, our patent-pending two-part design opens completely so every surface inside is within reach.
The full routine — including how to take it apart and snap it back together — lives on our Care & Cleaning page.
What is your shipping policy?
Orders ship from our U.S. warehouse within two business days, and most arrive within three to five business days after that. You'll get a tracking email the moment your order is on its way.
Shipping is free on orders over $50 — which, conveniently, is any two containers with the bundle discount applied.
What is your return policy?
If it isn't love, you have 30 days from delivery to return an unused container in its original packaging for a full refund. For hygiene reasons we can't restock used containers — but if anything is ever wrong with your OllieTot, write to us and we'll make it right.
To start a return, just send us a note with your order number.
How large is it? How many snacks will fit?
The Paloma measures about 8.7" wide × 7.6" tall × 2.8" deep — a real handbag silhouette, scaled for a toddler. The Cool Cruiser holds a comparable stash in a classic cooler shape. Both hold a full outing's worth of snacks: think a bunch of grapes, a handful of crackers, and a string cheese, with room to spare.
Both are sized and weighted for small hands to carry proudly on their own.
Is it safe? What tests has it gone through?
Every OllieTot piece is moulded from food-grade platinum silicone — no BPA, no phthalates, no plasticiser smell. All products are tested by a certified third-party lab to meet the strictest child safety standards, and reports are available to any parent who asks.
Where do you ship to?
We currently ship within the United States only. We're working on bringing OllieTot farther afield — join the list at the bottom of the page and you'll be the first to know.
Still wondering about something? We answer every note personally.
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